customer service

Contact Us

Acme Made Canada shipping and billing address:

Acme Made Canada
55 Valleywood Drive
Markham, ON L3R5L9

Phone Number 1 (877) 399-ACME (2263)  M-F 9:00a - 5:00p EST
Fax Number (905) 944-9401

Questions? acmemade@daymen.com

Shipping information

We ship with Purolator and every order includes a tracking number that is automatically sent once your order ships.

All orders received after 2:00pm (East Coast time, EST) will go out the next business day. Overnight and 2nd day orders arrive on the NEXT or 2ND BUSINESS DAY, and does not include weekends or holidays - Purolator does not deliver on Saturdays unless specific arrangements are made directly with an Acme Made Customer Service representative.

International orders are subject to addtional duties and taxes beyond our shipping price. Since each country charges different rates, we cannot predict what these charges will be, althought VAT for EU countries can be as high as an additional 18%. UPS will collect international fees and duties upon delivery. Acme Made does not refund shipping costs on returned orders. If you have specific needs or questions please contact our Customer Service group at (877)399-2263. Or, you can email us at acmemade@daymen.com with any specific shipping questions.

warranties, repairs & returns

Our intention is to design and build products that meet your needs. For that reason all Acme Made products purchased directly from this Web site carry a complete satisfaction guarantee. If, at anytime within the first year of receiving your product (90 days on the iCover products), you are unsatisfied for any reason simply contact us for an exchange, repair or refund based on the discretion of Acme Made. Unfortunately, this does not cover damage that was the result of misuse or beyond reasonable usage expectations. We apologize, but shipping charges on returned products cannot be refunded.

This warranty specifically covers the Acme Made product, not items or devices carried inside the product. While Acme Made products are very well designed and intended to protect your devices from the typical hazards of everyday life (bumps, scratches, etc.) there are some things that our products are just not intended to cover. So please use your Acme Made with reasonable care and it will last a long time.

Products returned for refund will be credited within 5-10 business days of the receipt of the item(s) and the refund can only be in the form of a credit to the original purchasing credit card, Acme Made Gift Certificate, or simply store credit with us..

To return a product for any reason, simply contact customer service at (877) 399-2263 for a Return Authorization number and then send the product back to our Markham location. Please include a brief description as to the reason for the return as well as your name, order number, or some other means of identifying your purchase. Our return address is:

privacy policy

Acme Made is very conscious about your personal privacy and the security of your information. As such, we make every effort to insure the safest possible shopping experience. We do not sell, trade nor barter information we collect to other companies or services.

If you have any concerns or issues with privacy or security please feel free to contact us at acmemade@daymen.com. Thx.