customer service

Contact Us | Shipping Information | Warranty, Repairs & ReturnsPrivacy Policy

Contact Us

Questions? Concerns? Ideas? Please email us at acmemadecs@daymen.us.com

Customer Service Hours: M-F, 8:00am - 4:30pm Pacific Time


Shipping information

We ship with Fed-Ex and every order includes a tracking number that is automatically sent after your order ships. Orders ship from our warehouse in South Bend, Indiana and require a street address for delivery (no P.O. boxes). The order tracking number will be in your shipping confirmation email.

*does not include weekends or holidays

Acme Made does not refund shipping costs on returned orders. If you have specific needs or questions please contact our Customer Service group acmemadecs@daymen.us.com with any specific shipping questions.


Warranties, repairs & returns

About the Acme Made Warranty

This limited consumer warranty covers any defects in material or workmanship in the new Acme Made product accompanied by this warranty statement. This warranty does not affect or modify any warranty provided by the Acme Made  retailer nor does it affect any additional rights you may have under the laws of your jurisdiction. This warranty lasts as long as you, the original purchaser, own your Acme Made product.

This warranty does not cover damage caused by improper care, mishandling, misuse, alteration, or accidental damage; nor does it cover the natural breakdown of materials that occurs after extended use (i.e., abrasion of components and fabrics). Also, this warranty excludes all claims to any incidental or consequential loss to personal property. Some states, provinces and countries do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you.

You will be required to submit your product to an authorized Acme Made representative for inspection to confirm the defect. Acme Made will not provide any coverage under this warranty statement unless your claim is in compliance with all of its terms. To request warranty service and obtain instructions on how to submit your product for inspection, you may either contact the dealer where you purchased your Acme Made product, email us at acmemadecs@daymen.us.com, or contact your local authorized distributor.

After inspecting the product and confirming the defect, we will, at our discretion, either repair or replace your Acme Made product free of charge. If your product is no longer available, we will replace it with a similar product of equal value.

How Local Laws Apply

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and country to country. This warranty does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 1999/44/EC. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in this warranty statement may not apply to you. The laws of the State of California, govern this warranty.

Extension of Warranty

This warranty is extended by Acme Made and its parent company, DayMen Photo Marketing LP, 55 Valleywood Drive, Markham, ON, L3R 5L9

Returns

Products returned for refund will be credited within 5-10 business days of the receipt of the item(s) and the refund can only be in the form of a credit to the original purchasing credit card, Acme Made Gift Certificate, or simply store credit with us.

To return a product for any reason, simply contact customer service at acmemadecs@daymen.us.com for a Return Authorization number. Please include a brief description as to the reason for the return as well as your name, order number, or some other means of identifying your purchase. 


privacy policy

Acme Made is very conscious about your personal privacy and the security of your information. As such, we make every effort to insure the safest possible shopping experience. We do not sell, trade nor barter information we collect to other companies or services.

If you have any concerns or issues with privacy or security please feel free to contact us at acmemadecs@daymen.us.com 


SB 657 COMPLIANCE  |  CODE OF CONDUCT