Acme, You guys are awesome. Your response and timing to my request was quick and painless. As for the backpack: I love it. It can hold more than it looks. It is also aesthetically pleasing. The materials are some and comfortable. Very happy with it. Thanks!
I had ordered a similar backpack a year ago that had zipper issues after a short period of use. I contacted acme and they quickly replaced it with a new, redesigned model that seems much tougher and much more ergonomic. I’m beyond thrilled with the service and have shared my outstanding acme customer service story with many people around me. Thank you to all at acme. You truely set the standard in design, service, and now quality